Refund & Cancellation Policy

Last updated: 20.05.26

This Refund & Cancellation Policy explains how refunds, cancellations, access changes and rescheduling work for digital breathwork programmes, private 1:1 sessions and related purchases from 11/11 Breathwork.

This policy does not limit any rights you may have under Australian Consumer Law.

1. Contact for refund and cancellation requests

Please send refund, cancellation or rescheduling requests to 1111breathwork@gmail.com. Please include your name, order number if available, the product or service purchased, and a brief explanation of your request.

2. Digital breathwork programmes

Digital programmes, including 11/11 Breathwork, 11/30 Breathwork and 11/60 Breathwork, are one-time digital purchases. Access begins immediately after purchase or as soon as the system provides access.

Because digital content is delivered immediately by account access and daily email links, we do not offer change-of-mind refunds for digital programmes once access has started or the first link/content has been delivered.

If you accidentally purchase the wrong programme, please contact us as soon as possible. We may allow you to switch to another programme where this is practical and has not already been fully accessed.

If you are unhappy with a programme, please email us first so we can review the issue and try to help.

3. Private 1:1 session cancellations and rescheduling

Private 1:1 sessions require at least 24 hours notice to cancel or reschedule.

If you cancel with less than 24 hours notice, you may still be charged for the session.

If you do not attend your session, you may still be charged for the session.

If you are late, the session will still end at the scheduled finish time.

If we need to cancel or reschedule your session, we will offer a rescheduled session, a refund, or an agreed credit/bonus arrangement.

4. Deposits

The client questionnaire states that deposits are not currently required for private sessions. If deposits are introduced later, the booking page should clearly state whether the deposit is refundable or non-refundable before the customer books.

5. Physical product refunds

Refunds and returns for physical products are handled under our Shipping & Returns Policy.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law. If a product or service fails to meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances.

7. Refund processing time

Where a refund is approved, please allow up to 7 business days for us to process it. Your bank or payment provider may take additional time to make the funds available.