Last updated: 22.06.2026

11/11 Breathwork respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, create an account, book a session, contact us or otherwise interact with us.

In this Privacy Policy, “we”, “us” and “our” means AJUNTOS trading as 11/11 Breathwork, ABN 83 698 565 749.

1. Contact details

Email: 1111breathwork@gmail.com
Phone / WhatsApp: +61 420 766 705
Business location: Gold Coast, Queensland, Australia
2. Personal information we collect

We may collect personal information such as:

your name;
email address;
phone number;
billing and delivery address;
order, booking and account details;
payment-related details processed through Wix or the payment provider used at checkout;
messages you send to us by email, WhatsApp, phone or website forms;
information needed to deliver digital programmes, private sessions and product orders; and
any other information you choose to provide.

We do not intentionally request or store detailed health information through the website. However, if you voluntarily tell us about health, wellbeing, contraindications, emotional state or similar information, we will treat it carefully and use it only for the purpose for which you provided it, such as safety, support or responding to your enquiry.

3.How we collect information

We may collect information when you:

purchase a digital programme or product;
create or use an account or member login;
book or enquire about a private 1:1 session;
contact us by email, WhatsApp, phone or website form;
receive daily programme emails after purchase;
request support, a refund, a return, an exchange or access to your information; or
otherwise interact with our website or services.

4.Why we collect and use your information

We collect and use personal information to:

process orders and payments;
create and manage customer accounts;
deliver purchased digital programmes and daily programme emails;
book, manage and deliver private online sessions;
ship physical products through Australia Post or another carrier;
provide customer support by email, WhatsApp or phone;
manage refunds, cancellations, exchanges and returns;
keep business and legal records;
respond to enquiries, complaints or safety concerns;
protect our rights, content, website and customers; and
comply with legal obligations.

5.Service emails and marketing

When you purchase a digital breathwork program, you are able to access information when you sign in. These is a part of the service you purchased.

11/11 Breathwork does not currently send promotional newsletters or marketing emails. If we introduce marketing emails in the future, we will only send them where we have consent or another lawful basis to do so, and we will provide a way to unsubscribe.

You can contact us at 1111breathwork@gmail.com if you have questions about emails from us.

6.Payment information

Payments are processed through Wix or the payment provider shown at checkout. We do not intentionally store full card details. Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

7.Cookies and website technology

Our website is built on Wix. Wix and related service providers may use essential or functional cookies and similar technologies to operate the website, support checkout, security, account login and basic website functions.

Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag and advertising or retargeting tools are not currently installed. If analytics, advertising pixels or non-essential cookies are added later, this Privacy Policy should be updated and, where required, appropriate consent tools should be used.

8.Where information is stored

Customer information may be stored in email, Wix, website account/order systems and related service tools used to operate the business. Access to customer information is limited to authorised persons who need it for business, support, order, booking or legal purposes.

Some service providers, including Wix, may store or process information outside Australia. By using the website, you understand that your information may be processed by these third-party platforms in other countries in accordance with their own terms and privacy practices.

9. When we disclose information

We may disclose personal information to:

Wix and website/payment technology providers;
email service and communication tools used to deliver programme emails and support;
Australia Post or another delivery provider for shipping orders;
professional advisers such as accountants, lawyers or insurers where needed;
government, regulatory or law enforcement bodies where required by law; and
other parties with your consent or where necessary to protect safety, rights or legal interests.

We do not sell personal information.

10.Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no online system, email system or website can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential.

11. How long we keep information

We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including service delivery, customer support, business records, legal obligations and dispute handling. When information is no longer needed, we will take reasonable steps to delete or de-identify it where appropriate.

12.Access, correction and deletion requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond within a reasonable time and may need to verify your identity before acting on a request.

We may need to retain some information where required or permitted by law, for business records, dispute resolution, accounting, fraud prevention or legal compliance.

13.Testimonials, photos and stories

Testimonials, photos, videos, screenshots or personal stories will only be published where permission has been provided. We may use first names or limited identifying details where appropriate. If you want a testimonial or personal content removed, please contact us.

14.Privacy complaints

If you have a concern about how we handle personal information, please contact us first at 1111breathwork@gmail.com. We will take your complaint seriously and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant body.

15.Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a new “last updated” date.